I am turning my back on the company I have worked for these past three years. I am giving up my health insurance; I have no back up plan, and very little savings.
Don't get me wrong. I love my job. Its the management I cannot take. The stress level has taken a big toll on my health and before I suffer from a more serious stress-induced chronic illness, I'd rather stay home and be a housewife, a mother, a part time grandmother and go for my lifelong dream to be a successful blogger/writer.
In my ten year stay in the BPO industry, I have had great leaders and good leaders. However, I have had my share of the worst leaders in the industry.
Here are seven responses you never ever dreamed to come out of the mouth of a so-called manager.
1. "I can't tell you."
When I asked my manager why was I given a performance rating of only "Average" when I know I did my job well. She simply said, "I can't tell you." Keeping secrets and being lied to is so unethical and has no place in the corporate world. I am very certain that VISIBILITY is one of the company's core values.
2. "Management does not need your opinion."
During a meeting, we were informed that we would be moved to a different shift schedule. The change would mean losing our transportation allowance. I said, "I think you should have asked us first how these changes would impact our paycheck before you made the final decision?"
Her response: "Management does not need your opinion."
3. "You cannot have a copy of the email. It is company property."
I was placed on redeployment status (similar to being temporarily laid-off) because the account I was supporting did not renew its contract with the company. I asked my manager why I was not informed earlier so that I could have requested for transfer to a more stable account. I asked for a copy of the email which stated the reason for the account's pull out. I was the one directly impacted but I was kept in the dark. When I demanded to be copied in the email thread, her response was: "You cannot have a copy of the email. It is company property."
4. "Why can't you stop asking questions?"
I always ask questions. I guess it was part of my upbringing. I was taught never to be afraid to ask questions when things are not clear or beyond my understanding. My mom never grew tired answering my whys and hows. She said being inquisitive was a sign of intelligence. I would say I have an insatiable thirst for learning, so questions were always part of my daily life.
In the corporate world, asking questions is frowned upon by management. They want employees who are blind followers. People who post questions are labeled as smart asses. I don't know how asking a question for clarification can be so offensive for others. Are they afraid to find out that their subordinates are better than them? Are they scared of losing their ground? During meetings, I try my best to keep mum and act dumb, because I was told, "Why can't you stop asking questions?"
5. "Can't you email the stakeholders yourself?"
I am all for empowerment. However, there are certain tasks that are supposed to be the responsibility of managers.
To cite an example, there have been numerous times that I lost connection with the remote server. When this happens, I immediately create a ticket for the local I.T. people to determine if it is a site issue. I email my manager and U.S. counterparts informing them of the issue and I include the ticket number for their reference. In most cases, the issue was resolved on site. However, on two to three occasions, the issue was on-shore. Taking into consideration the proper chain of command, emailing an I.T. Supervisor in the U.S. must be done by a manager. Whenever I ask my manager to please email the appropriate contact, she would say, "Can't you email the stakeholders yourself?"
6. "Why are you so negative?"
I am not a negative person. Anybody who really knows me will say I am a great friend, I am easy to get along with, and a hard worker.
I am opinionated, I speak my mind, and I am not afraid to tell someone that they are doing things the wrong way. I provide suggestions on how to resolve an issue. I am a "people person," therefore, I always look out for the good of everyone.
If that is negativity, then, I rest my case.
7. "You have to attend the team building or else it will be taken against your performance rating."
Team building activities are sponsored by the company. Usually, we can expect to dole out a few hundred pesos to add to the fund, usually for food, or to pay for transportation.
What goes on in this so called "team building" activity? It is usually an overnight or two day weekend affair in a resort. After driving several hours to get to the venue, you are required to participate in parlor games and relays to win small prizes. After that, you eat lunch and then it is "free time." The women do videoke, and the men drink. You have dinner and then go back to videoke and drinking. The following morning, you drive back home.
Why don't I attend team building activities? Because I would rather stay home and spend time with my family than to be in a far away place doing nothing but singing and drinking. That is not my kind of fun. If I would want to drink, I'd do it here. At home. With.My.Family.
If I will be sanctioned for deciding to spend the weekend with my family instead, then I think their priorities are different from mine.
I have asked God's blessing in this major decision I made in my life. I will hold on to my faith in God and hope that everything will be for the best. I will miss my friends, however, I know they are just a text message or phone call away.
I'll be keeping my chin up and moving forward. No regrets. No worries. I am setting my priorities straight, and I am sticking to it, no matter what happens.
In His time. In God's Perfect Time.