Monday, November 3, 2014

Great Service Creates Happy Customers

It is rare that I make a major purchase for myself or for the house. About two months ago, our television broke down. It was still working, however, the picture was not good. It was blurry and the red hue was making my eyes hurt.

I had been planning to buy a new television set to replace our old one. My plan had to be sidetracked because of my son's recent hospitalization. And then I came to learn about an appliance store that accepts installment payments even if you do not have a credit card. So I checked it out. Royal Star Appliance Marketing, Inc. in Marikina City.

I was assisted by Mr. Richard Fuensalida, a sales agent who was very kind and accommodating. On the day that I visited their store to choose a television, it was his rest day but he still kept in touch through text messages and phone calls, instructing me to ask assistance from his friends. 

The process was very simple and the document requirements are easy to acquire. All you need to present are a copy of your company ID, a 2x2 ID picture, copy of your latest payslip, and copy of your Meralco bill. If your Meralco bill is under someone else's name, then you have to secure a Baranggay Clearance to prove your residency. You will then be made to choose the unit you wish to purchase and then a credit investigator will interview you. You will also have to name a co-maker/guarantor who will help you with the payments if in case you fail to remit. An ocular visit to your residence and your co-maker's residence will be done within the day. The following day, you will receive a phone call instructing you to proceed to the store to sign the agreement/contact and make a down payment (corresponding to your first monthly installment). Your appliance will be delivered to your home within a few hours.



At Royal Star Marketing, Inc. you not only get your dream item at an affordable installment plan, you also get to receive freebies. For 12 monthly installments of P2000, I decided on the Sharp Aquos 32 inch LED Smart TV. My freebies were a free 1.5 Liter capacity Sharp Rice Cooker and a bag of groceries. But wait! There's more! They also gave me three rebate coupons worth P500 each! As if it were not enough, I would also receive P75 off my monthly installment if I pay before my due date. Sweet!

I am happy with my purchase. My hubby and I said that it will be our gift to ourselves for our birthdays, Christmas, Valentine's Day, Mother's Day, and Father's Day. Haha. 

Here are pics of our purchase. No pics of the grocery items, sorry, they went by really fast. :)

The unboxing

Testing... (please excuse the clutter on our bookshelf)

Testing again...

My free Sharp Rice Cooker

My rebate coupons

If any of you would be interested, please feel free to contact Mr. Fuensalida. He is very professional and eager to attend to all your inquiries and concerns. Royal Star Marketing Inc. has 45 branches, and you may have one near you. Check out the company's Facebook page too.

Here are their contact details:
Mr. Richard Fuensalida 
Contact number: 0926-813-3196
Royal Star Marketing, Inc.
100 Shoe Avenue, Sto. NiƱo,
Marikina City
https://www.facebook.com/ApplianceStoreNgBayan

Note: This is NOT a sponsored post. I am a consumer who is sharing a positive customer experience.

3 comments:

  1. I've always love and go for that store where they have installment payments and would also offers you 6-12 months without interest...just something you need whenever you are on a tight budget and needs a new appliance right away.

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  2. Love your new television sis. Sounds like a good deal right there.

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  3. Sweet indeed! That's one great company! I think they don't have a branch here.. because if they do, I'd definitely go and get a nice TV for my parents as well. :)

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